right of withdrawal

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. Please note that for hygiene reasons, items can only be returned if they have not been worn in everyday life. Trying on the items is, of course, permitted. If the product has only been tried on and not worn in everyday life, it can be exchanged or refunded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear declaration. You can use the sample withdrawal form shown below for this purpose, but it is not mandatory.

We offer free exchanges.

(The second exchange is subject to a fee - If you are no longer within the right of withdrawal with your first order and then make an exchange, the return period still only applies to the first order. The return period cannot be extended by an exchange.)

In the case of a complete return, we will refund your amount, but you will have to bear the shipping costs yourself.

Sample Withdrawal Form

To Fanley GmbH, Robert-Bosch-Str. 8, 89250 Senden,

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

  • Ordered on ()/received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only for notification on paper)

  • Date

(*) Delete as appropriate.

Please send your withdrawal by mail to:

Fanley GmbH
Robert-Bosch-Str. 8
89250 Senden, Germany

Or electronically to: info@fanley.de

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments in accordance with our General Terms and Conditions, no later than within 20 working days from the day on which we demonstrably received the return. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

  • For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

  • For the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Special Notes

If you finance this contract through a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender makes use of our cooperation with regard to financing.

If the loan has already been disbursed to us when the withdrawal becomes effective, your lender shall assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for it.