right of withdrawal

cancellation policy

right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the last goods. Please note that for hygiene reasons, items can only be returned if they have not been worn in everyday life. Trying on the items is of course permitted. If the product has only been tried on and not worn in everyday life, it can be exchanged or refunded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement. You can use the model withdrawal form shown below, but this is not mandatory.

sample cancellation form

To Fanley GmbH, Robert-Bosch-Str. 8, 89250 Senden,

I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

  • Ordered on ( )/received on ( )

  • Name of the consumer(s)

  • address of the consumer(s)

  • Signature of the consumer(s) (only if notification is on paper)

  • Date

(*) Delete as appropriate.

Please send your revocation by post to:

Fanley GmbH
Robert-Bosch-Str. 8
89250 Senden, Germany

Or electronically to: service@fanley.de

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments to you in accordance with our terms and conditions, at the latest within 20 working days from the day on which we have verifiably received the return shipment. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

  • For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

  • For the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

Special Notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance the contract.

If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.